Your seminar, Hats Off to Service! was extremely well received. I have heard nothing but rave reviews, not only on the content but on your energetic and humorous style. An owner who has been in our system for years said she thought she knew everything but now could not wait to get back to her property to implement some of your service values. It was especially gratifying to me and the entire staff that you did so much research about our company and individual properties. The true-to-life stories you shared about some of our properties going “beyond the call of duty” hit home and I am sure made others feel that good service is not a thing of the past.